Goods and Tax
Southern ships orders from our location in North London. We mainly supply CDs, vinyl, DVDs, videos, t-shirts and books.
Products are listed and displayed inclusive and exclusive of UK sales tax (VAT) which is currently 20%, except books, which are zero-rated for VAT purposes. In accordance with HMRC regulations we do not apply VAT on orders which are deliverd by post or courier to an address outside of the EU tax zone. Tax is applied according to the delivery address and not the billing address of customer accounts.
We usually ship orders within two business days of confirmed payment being received. We do not ship on Saturday or Sunday. We primarily use the Royal Mail for deliveries, although we may have courier options available if required. Delivery costs are calculated based on the size and weight of the order, and include a small supplement for packaging materials.
You may be given several shipping options when you 'check out' of the shopping cart area. We try to offer both untracked shipping services and tracked services. Please note that we are not able to make refunds for untracked packages which are post-damaged or lost. Where tracked services are used, you will be provided with a tracking number and it is your responsibility to track the delivery and contact us if any problems occur prior to delivery
Loss or Damage
Please note that we are not able to make refunds for untracked packages which are post-damaged or lost. We will make our best effort to assist you in making a claim to the parcel carrier but cannot guarantee whether any payment will result from this. In the case of post-damaged parcels we advise you to retain all original packaging, take photographs illustrating the damage, and make a complaint with your local delivery office prior to contacting us.
If a tracked shipment has been damaged, please be aware that you should sign for goods as "damaged". If goods are signed for as being in good condition, it will be difficult for you to show that the goods were damaged in transit. If you are unable to check when the driver is there, please arrange for goods to be signed for as "unchecked".
In instances where an order is placed for an item that is on pre-order, the whole order will be shipped together when the pre-ordered item is available. If you would like to split the shipment, please place separate orders so that the correct postage can be calculated for multiple parcels. Please note that we do take payment at the time the order is placed, not when it is shipped. This is something we are unable to avoid as we are using Paypal to process our payments.
Payment for goods can be made by Visa, Delta, Visa Electron, MasterCard, Eurocard, Switch, Maestro, Solo, American Express, or any of the other payment methods supported by Paypal. If you do not want to open a Paypal account (which we assume many won't), just choose the "Don't have a Paypal account?" option. We cannot accept payment by cheque, cash, or bank transfer for orders placed online.
All sales of Downloads are final. We do not accept returns of Downloads. Once you have purchased Downloads, we advise you to download it immediately and to make backups of it. If you are unable to complete a download, please contact us. You bear all risk of loss after purchase and for any loss of Downloads you have obtained from us, including any loss due to the failure of your listening device.
Returns - Physical goods
Southern will accept returns of any item in its original, sealed and unused condition within 14 days of the date you received the item. If you wish to return an item, please contact us to request a Returns Authorisation number before shipping. This will validate your return and ensure that you are promptly credited. We cannot accept returns without prior authorisation and any goods shipped to us without authorisation will be refused or returned at your cost and risk. Please note that you will be responsible for the original costs of delivering the item to you and the cost of returning the items to Southern unless we delivered the item to you in error, or if the item has a manufacturing fault.
Returns - Faulty goods
If any item of physical product included with your order is faulty we will replace it or, if the item is no longer available, refund the purchase price provided you notify us in writing of the nature of the fault within 2 day of receipt of the goods. We will issue you with a returns authorisation and the goods must then be returned to Southern in suitable packaging. Please note we cannot issue refunds until we have received the goods and verified the fault.
Cancellation of Order
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. We regret that we cannot accept cancellations of contracts for the purchase of video, DVD, or audio products where the item has been unsealed. To cancel your purchase within the seven-working-day cooling-off period, please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. Please include the original packing slip and mark it "Return within cooling off period". For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £10. Please note that we cannot accept returns if you deliver them to us by hand. We will refund the relevant part of the purchase price for that item minus the item's normal postage charge--which is a cost that we have incurred on your behalf and which we cannot refund-- within 28 days of receiving written notice of your cancellation of this order. For more information on your right to withdraw from your purchase within the seven working-day cooling-off period, visit the Department of Trade and Industry's website.
Duties and Taxes
If you order goods from our web site for delivery outside of the EU, you are responsible for the payment of any applicable local duties and taxes.
Special note regarding the purchase of vinyl products
We occasionally will open vinyl packaging to ensure that no damage occurs in transit (for example heavy vinyl can split the sleeve during transit). We will only open packaging if it will not affect the presentation of the item itself - for example opening a plastic wrapper. If your item has been opened there will be a packing slip included to specify this. Please retain this slip. Should you wish to return any items which have been opened you will need to include this slip as proof of purchase.